Job Description
Independent Contractor | $13–$15 Per Hour | Inbound Calls Only
Are you dependable, technically prepared, and serious about creating a flexible work-from-home income opportunity?
We are accepting applications from experienced customer-service professionals who can support major nonprofit fundraising campaigns as independent Donation Processors or Pledge Drive Specialists.
This opportunity is best suited for individuals who can manage their own schedules, follow a proven system, maintain accuracy, and consistently meet professional performance standards.
No Outbound Calls, Selling, or Solicitation
Every donor interaction is strictly inbound.
You will not be expected to:
● Make outbound calls
● Cold-call or contact donor prospects
● Solicit donations
● Generate leads
● Sell products or services
Donors initiate the calls voluntarily in response to active nonprofit campaigns. Your role begins when the donor calls to make a donation or pledge.
What Successful Specialists Do
● Answer inbound donor calls professionally
● Follow approved scripts without unnecessary deviation
● Accurately record donation and pledge information
● Confirm names, contact details, and transaction information
● Move confidently between required computer systems
● Protect donor privacy and confidential information
● Maintain quality and compliance standards
● Arrive on time for every accepted servicing interval
● Meet campaign performance expectations
Minimum Qualifications
Applicants must possess:
● A high school diploma or GED
● At least six months of remote customer-service experience or one year of onsite customer-service experience
● Strong verbal communication skills
● Professional phone etiquette
● Accurate typing and data-entry abilities
● The ability to listen, speak, and navigate systems simultaneously
● Dependability and strong personal accountability
● The ability to work independently
● A quiet, dedicated workspace
Computer and Internet Requirements
Required equipment includes:
● Windows 11 desktop or laptop
● Minimum 8GB RAM; 16GB recommended
● Noise-canceling USB headset
● Reliable wired high-speed internet
● Direct Ethernet connection
Dual monitors are recommended.
The following are not permitted:
● MacBooks
● Chromebooks
● Tablets
● Wi-Fi-only internet connections
● Shared or distraction-filled workspaces
Please confirm your eligibility before purchasing equipment. No equipment purchase is required to submit your initial application.
Earnings and Schedule Control
● Contract rates typically range from $13–$15 per hour
● Compensation and earning potential may vary based on campaign and performance
● Servicing opportunities may be available across a 24/7 operating schedule
● Contractors choose from available servicing intervals
● Contractors are responsible for managing and honoring their selected schedules
Important Information
● This is a 1099 independent-contractor opportunity
● This is not a traditional hourly employee position
● Certification is required before servicing
● Completing certification does not guarantee placement
● Campaigns and available servicing intervals may change
● State, experience, equipment, screening, and program restrictions may apply
This opportunity is intended for serious applicants who are prepared to complete certification, meet the technical requirements, and honor their servicing commitments.
If you are ready to work independently and provide excellent inbound donor support, apply now.
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